Appointments

Need an appointment?

If you have a non-urgent medical or administrative issue please use our online service, eConsult. A clinician will review your form and you can expect to receive a response from our practice team within three working days.

You can access eConsult from 7:30am to 5:00pm. After 5:00pm, please call the practice.

For patients under 6 months old, eConsult cannot be submitted, please call instead.

For more information on eConsult visit our FAQ page.

How to book an appointment

A regular doctor’s appointment is 10 minutes long. If you need more time, you can ask for a double appointment at the reception. This is useful if you have more than one issue to discuss.

  • Online: Use eConsult, a quick and easy online service to submit your medical concerns. A doctor will review your form and book an appointment for you.
  • Telephone: Call the GP practice at 020 7837 2020 to make an appointment. Our Care Navigators will help you and make sure you see the right doctor. All calls are recorded for training purposes.
  • In-Person at Reception: Visit the clinic and book an appointment at the reception desk.

We will try to book your appointments with the same doctor each time to give you the best care.

  • Chaperone: If you need someone to be with you during an examination, let the reception or your doctor know.
  • Interpreter: If you need an interpreter, tell the reception team when you book your appointment.

Types of appointments

Routine Appointment : Booking in advance

You can request an appointment up to six weeks in advance. It’s best you complete our online appointment form – eConsult. Our team will review your request and get back to you as soon as possible. If unable to complete the online form you call the practice at 020 7837 2020

If you want to see a specific doctor or nurse, please tell us when you book, and we’ll try to make sure you see the person you prefer.

Urgent Appointments : Same Day Appointments

To request a same-day appointment, please call our practice at 020 7837 2020 or come to the reception desk. If all appointments are taken, we might offer you a phone call with the duty doctor to assess your needs.

Telephone Consultations

If you prefer to talk to a doctor over the phone, just let our staff know when you book your appointment.

Nurse Appointments

Our nurses can help with many health concerns like contraception advice, vaccinations, and wound care. You’ll need an appointment for these services.

  • Birth control advice
  • Cervical smears
  • Sexual health tests
  • Blood pressure checks
  • Healthy lifestyle tips
  • Asthma checks
  • Travel vaccines (book 6 weeks ahead)
  • Childhood shots
  • Ear cleaning
  • Wound care
  • Bladder infections in women

Pharmacist Appointments

Our pharmacists can assist with managing long-term conditions and medication reviews. They can also help if you’ve recently been to the hospital.

  • Asthma and COPD
  • ADHD
  • Blood pressure
  • Heart problems
  • Prescription questions
  • Diabetes
  • Heart failure
  • High-risk medicines
  • Hormone therapy
  • Complex medicines

Healthcare Assistant Appointments

Our healthcare assistant offers services such as health checks, advice on diet and lifestyle, and blood pressure checks.

  • New patient health check
  • A Healthy diet and Lifestyle advice
  • Help to stop smoking
  • Weight management
  • Blood pressure monitoring
  • Annual diabetes checks
  • NHS health checks (for patients aged 35-70 years)
  • Vitamin B12 injections
  • Flu and Pneumonia injections
  • Blood testing

Appointment cancellation

Please inform us as soon as possible if you’re unable to attend or will be late for your appointment. This helps us offer the slot to another patient in urgent need. You can cancel, reschedule, or use the NHS App via the provided link or call the practice.  020 7837 2020

Home Visits

If you’re unable to come to us because you’re housebound, we can arrange a home visit. Call us before 11:00 am to discuss this option.

Self-Referral

For some services like physiotherapy or therapy, you can refer yourself without seeing a doctor first. Visit our self-referal page to find out more.

When we are closed

During out-of-hours, you can access our I: Hub services from 6:30 pm to 8:00 pm every evening and throughout the day on weekends. Fill in the eConsult form or call 020 7837 2020, where our caring navigators will gather the necessary medical information.

When the practice is closed call 111 for the out-of-hours GP service. If you have a life-threatening emergency please call 999