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Need an appointment?
Should you ever require assistance from our practice, we kindly invite you to utilize our convenient online service, eConsult. Completing a straightforward online form, you help us offer you the right care at the right time. A qualified GP will review your submitted form, and you can expect to receive a response from our practice team as soon as possible.
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To make an appointment:
- A standard doctor’s appointment is 10 minutes. Need more time? You can request a double appointment at reception. Double appointments are needed when a patient has any concerns or issues.
- Online appointments: You can use the online service called eConsult. It is a fast and easy-to-use platform for scheduling appointments. To access this service you need to sign-up to their website.
- Telephone: You can call the GP practice at 020 7837 2020 to make an appointment. Please note that our Care Navigators will gather necessary medical information and that all calls are recorded for quality and training purposes.
- In-person at reception: You can visit the clinic in person and book an appointment at the reception desk.
For follow-up appointments, it is recommended to book them in advance with the same clinician whenever possible. This ensures continuity of care.
If you require a chaperone during your examinations, you can request one, and they will be provided.
Types of appointments
Pre-bookable appointments
You can book pre-bookable appointments with us up to six weeks in advance. We have reserved some appointment slots for urgent cases, which can be booked on the same day. For routine appointments, we recommend calling in the afternoons as mornings are busy.
If you have a specific doctor or nurse in mind for your appointment, please let us know while booking. We will do our best to accommodate your preference and ensure you are seen by the healthcare professional you prefer.
Same day / Urgent appointments
If you have urgent medical issue that needs immediate attention, we offer same-day appointments from Monday to Friday. These appointments are reserved for urgent cases. Please don’t book them for routine matters ( such as medication reviews, prescription requests, or sick note requests) . By doing so, we can ensure that patients who are very ill receive the care they need.
How to Book:
To book a same-day appointment, please call our clinic or visit our reception desk. Our friendly staff will assist you in scheduling an appointment for the same day, based on availability. In the event that all same-day appointments are already booked, you have the option to leave your telephone number. The duty doctor will call you back to assess the urgency of your situation and determine the appropriate course of action.
Telephone consultations
If you would like to have a phone consultation with one of our doctors or nurses, we are here to assist you. Our reception staff will take messages either over the phone or in person. Once we receive your message, the doctor or nurse will focus on it and return your call within 24-48 hours.
To leave a message, provide our reception staff with your contact information and a brief summary of what you wish to discuss. Please be assured that our healthcare professionals will make every effort to address your concerns on time.
Nurse appointments
Sometimes, booking an appointment with one of our nurses may be the most suitable option for certain issues. We recommend scheduling an appointment with our nurses for the following concerns:
- Contraception advice and pill checks
- Cervical screening ( smear test )
- Sexual health screening including HIV testing
- Blood pressure/Hypertension monitoring
- Healthy lifestyle advice
- Asthma & Chronic Obstructive Pulmonary Disease checks
- Travel health including vaccinations (please try to book at least 6 weeks before your planned departure)
- Childhood immunisations
- Ear syringing/ Ear wax removal
- Wound dressing and stitch removal
- Cystitis or urine infections in women
NB. Patients can be booked into iHUB with our reception staff/docs for ear wax removal.
Pharmacist appointments
Our pharmacists can help manage a range of long-term conditions as well as medication reviews and changes to treatment following hospital discharge. These reviews include:
- Long term conditions review
- Blood pressures review
- Prescription queries / out of stock medication
- Medication reviews
- High-Risk Drug Monitoring
- HRT
The reception team will review your request or e-consult and offer an appointment with the most appropriate clinician.
Healthcare assistant appointments
Our health care assistant offers a number of services, including:
- New patient health check
- Healthy diet and lifestyle advice
- Help to stop smoking
- Weight management
- Blood pressure monitoring
- Cervical Smears/ screening
- Annual diabetes checks
- NHS health checks (for patients aged 35-70 years)
- Vitamin B12 injections
- Flu and Pneumonia injections
- Blood testing
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Appointment Cancellation
If for any reason you are unable to attend your appointment, please let us know as soon as possible. By doing so, we can offer your appointment to another patient who may need it. Please telephone the practice on 020 7837 2020 to cancel or change your appointment.
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Our Home visits Services
We understand that some patients may be housebound and unable to visit the clinic. While we encourage patients to come to the surgery whenever possible, as it allows us access to a wide range of medical equipment, we do offer home visits for those who truly require it.
If you believe you need a home visit, please call us before 11:00 am at 020 7837 2020 , and the doctor will reach out to you for a telephone assessment before making the visit.
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Did you know that you can refer yourself to some of our services?
We believe in giving you more control over your healthcare decisions. With Self-referral, you have the ability to directly access certain services without needing a referral from your primary care physician.
To learn more about the services you can self-refer to, simply click here. We want to make it easy for you to access the care you need, when you need it. Take charge of your health by exploring the self-referral options available to you.