Answers to commonly asked questions
Here are some common questions we often receive from patients at our practice:
- Unsure about which healthcare provider to see? Click here for guidance.
- Have you considered visiting your nearby pharmacy? They can help with various minor health issues, and appointments are often not required.
How do I register at Amwell Group Practice?
Alternatively, you can opt to download our Registration Form and visit our practice in person. While we don’t mandate ID for registration, we do advise patients seeking continued hospital or community care to consider registering with a practice in their borough. and visit the practice in person.
How do I make, change or cancel an appointment?
How do I request my repeat medication?
If you require a medication that hasn’t been prescribed recently, your first step is to consult with a clinician. This could be one of our Practice-Based Pharmacists or a Prescribing Nurse Practitioner.
To request a repeat prescription, you have a few options:
Log in to the NHS App.
Alternatively, you can call the practice at 020 7837 2020
How can I get my recent test/investigation results?
How do I request a Medical Sick note?
You can access the Medical Sick Notes page to identify the type of sick note you require.
What do I do when the practice is closed?
During out-of-hours, you can access our I: HUB services from 6:30 p.m. to 8:00 p.m. every evening and throughout the day on weekends. Fill in the online form or call 020 7837 2020, where our caring navigators will gather the necessary medical information and we will offer you the proper care at the right time.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening EMERGENCY, please dial 999