Frequently Asked Questions (FAQ)

Answers to commonly asked questions

Here are some common questions we often receive from patients at our practice:

Unsure about which healthcare provider to see? Click here for guidance.

Have you considered visiting your nearby pharmacy? They can help with various minor health issues, and appointments are often not required.

How do I register at Amwell Group Practice?

You can register by logging into the NHS App, or completing the form on this website. Registration Form (Online)

Alternatively, you can opt to download our Registration Form and visit our practice in person. While we don’t mandate ID for registration, we do advise patients seeking continued hospital or community care to consider registering with a practice in their borough. and visit the practice in person.

For more information visit our New Patient Registration Page.

How do I make or cancel an appointment?

You can request an appointment by completing our online form, eConsult. You can also call the practice at 020 7837 2020. Our team will ask you a few questions to connect you with the right healthcare professional.

To cancel your appointment, use the NHS App or call the practice.

How to use eConsult?

eConsult is normally available during surgery hours. For out of hours, please contact NHS 111.
Watch a quick tutorial on how to use eConsult.
You will have the option to get general advice, help for a specific condition or administrative request.
Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from your GP at the surgery.
If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms. You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you can so we can find the best way to help you.
You will then complete the eConsult online form and provide your phone number and email address at the end.
Please submit one eConsult per problem. This may mean you are submitting more than one eConsult. This will allow us to gather more accurate information to help you.

How do I request my repeat medication?

If you require a medication that hasn’t been prescribed recently, your first step is to consult with a clinician. This could be one of our Practice-Based Pharmacists or a Prescribing Nurse Practitioner.To request a repeat prescription, you have a few options:Log in to the NHS App.Alternatively, you can call the practice at 020 7837 2020

How can I get my recent test/investigation results?

If you have access to your personal health record in your NHS App, you may be able to see your test results online. Find out more about personal health records.

If you have questions about test results in your GP health record, contact your GP surgery at 020 7837 2020

How do I request a Medical Sick note?

You can access the Medical Sick Notes page to identify the type of sick note you require.

What do I do when the practice is closed?

During out-of-hours, you can access our I: HUB services from 6:30 p.m. to 8:00 p.m. every evening and throughout the day on weekends. Fill in the online form or call 020 7837 2020, where our caring navigators will gather the necessary medical information and we will offer you the proper care at the right time.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.In case of a life-threatening EMERGENCY, please dial 999

Which pharmacies are open on Bank Holidays in Islington?

Pharmacies that are open on Bank Holidays in Islington are:

Wellcare Pharmacy, 552 Holloway Road, N7 6JP. 10 am- 2 pm. Tel: 02072633152

Caledonian Pharmacy, 96-98 Caledonian Road, N7 9RP. 10 am – 2 pm. Tel: 02076090798

How do I register on the NHS App and switch on my notification?

You can register on the NHS App by following the instructions Here. or watch this tutorial.

There are various benefits to switching on the NHS App, How?.